The ride-hailing app, which is dealing with threats to its working licences in a variety of UK cities together with London, mentioned it might now proactively work with police when incidents are reported and introduce a 24-hour buyer assist hotline.
It mentioned prospects would additionally get entry to extra data on its 50,000 UK drivers – together with the individual’s licensing authority and personal rent quantity.
The coverage modifications, Uber mentioned, had already been carried out in London and it was at present in discussions with police forces elsewhere.
The corporate was rocked final yr when Transport for London (TfL) refused it a brand new working licence on the grounds it was not a “match and correct operator”.
The issues outlined on the time included Uber’s angle to reporting critical crime, although it was in a position to proceed working within the capital pending the end result of an enchantment due within the spring.
Uber has been hit by a string of scandals, together with claims of poor working circumstances, sexual harassment throughout the firm, a large information breach and theft of self-driving expertise.
Enhancing Uber’s picture has dominated the tenure of chief govt Dara Khosrowshahi who took over from founder Travis Kalanick in June final yr
Simply final month, Uber mentioned it might introduce a brand new cap on the variety of hours labored by its drivers to bolster security and deal with issues over their rights.
UK normal supervisor Tom Elvidge mentioned on Friday: “With tens of millions of journeys throughout the UK booked by means of our app every week, the protection of riders and drivers utilizing Uber is a prime precedence.
“Over the previous few years we have led the best way with pioneering expertise which reinforces security like GPS monitoring of each journey and our two-way ranking system.
“However we recognise we will use our expertise to go even additional in setting a better commonplace for personal rent and different transport choices.
“After listening to suggestions from drivers, riders, native regulators and the police we’re introducing a variety of new options and modifications to reinforce driver and passenger security.”